Loving Heart Clinic
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Privacy Policy


Loving Heart Clinic
Effective Date: November 5, 2024


At Loving Heart Clinic, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, contact our clinic, or request information about our healthcare services.


By using our website, you acknowledge the practices described in this Privacy Policy.


1. Information We Collect


We may collect information that you voluntarily provide when you contact us, request an appointment, or submit an inquiry through our website or an associated advertising campaign.

This information may include:

  • Full name
  • Email address
  • Telephone number
  • General appointment preferences
  • Preferred method of communication
  • Other information you voluntarily provide


We may also collect certain technical information, such as browser type, device information, IP address, referring website, and website usage data, depending on the technologies enabled on our website.


2. How We Use Your Information


Loving Heart Clinic may use information collected through our website to:

  • Respond to inquiries about our healthcare services.
  • Contact prospective patients regarding appointment requests.
  • Provide information about becoming a new patient.
  • Communicate about requested services.
  • Improve our website and patient experience.
  • Evaluate the effectiveness of our advertising and outreach activities, subject to applicable privacy laws.
  • Maintain website security and comply with legal obligations.

We use personal information only for legitimate purposes consistent with applicable law and our privacy obligations.


3. Online Advertising and Google Ads


Loving Heart Clinic may advertise its services through Google Ads and other online advertising platforms.


When individuals respond to an advertisement or submit an inquiry, the information provided may be used to respond to their request and assist with scheduling an appointment.

We may use website analytics and advertising measurement technologies where legally permitted. Such technologies must be configured to protect personal information and comply with applicable healthcare privacy requirements.


We do not authorize advertising platforms to receive protected health information unless the disclosure is legally permitted and all applicable safeguards are in place.

Submitting an inquiry does not automatically establish a patient-provider relationship or confirm an appointment.


4. Protection of Health Information


Loving Heart Clinic recognizes the importance of protecting sensitive medical information.


When information constitutes protected health information under the Health Insurance Portability and Accountability Act (HIPAA), it is handled in accordance with applicable HIPAA requirements and the clinic's Notice of Privacy Practices.


Our general website inquiry forms are not intended for submitting detailed medical histories, diagnoses, medications, or other sensitive health information.


Patients should use communication methods approved by the clinic for exchanging sensitive medical information.


5. Sharing of Information


We may share personal information with authorized service providers who assist us with website operations, communications, appointment scheduling, and related administrative services, subject to applicable privacy and security requirements.


We may also disclose information when required by law or when otherwise legally permitted.


We do not sell patient medical records or protected health information for advertising purposes.


Where a service provider handles protected health information on our behalf, we will establish appropriate agreements and safeguards as required by law.


6. Cookies and Website Analytics


Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, and measure website performance.


Visitors may be able to manage certain cookies through their browser settings or available website privacy controls.


We review the use of analytics and advertising technologies to ensure that information is handled in accordance with applicable privacy requirements.


7. Data Security and Retention


Loving Heart Clinic takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse.


We retain information only as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law and record-retention obligations.


No internet transmission or electronic storage system can be guaranteed to be completely secure.


8. Your Privacy Choices and Rights


You may contact Loving Heart Clinic to ask questions about information you have submitted through our website, request corrections, or inquire about applicable privacy rights.


Requests involving protected health information are handled according to applicable healthcare privacy laws and the clinic's Notice of Privacy Practices.


You may also decline optional marketing communications or withdraw applicable marketing consent using the instructions provided in those communications.


9. Children's Privacy


Loving Heart Clinic provides certain healthcare services to patients age 12 and older.


Our general website inquiry forms are not designed to collect personal information directly from children under age 13 without appropriate parental or guardian involvement.


Information relating to minors is handled in accordance with applicable federal and Washington State privacy laws, including laws governing minors' healthcare confidentiality rights.


10. Third-Party Websites


Our website may contain links to third-party websites, scheduling platforms, or other external services.


These services may maintain separate privacy policies and security practices. We encourage visitors to review those policies before submitting personal information.


11. Changes to This Privacy Policy


Loving Heart Clinic may update this Privacy Policy periodically to reflect changes in our services, website technologies, or applicable legal requirements.


Updates will be published on this page with a revised effective date.


12. Contact Information


For questions about this Privacy Policy or how information is handled, please contact:


Loving Heart Clinic
400 Union Avenue Southeast, Suite 200
Olympia, WA
Phone: 878-228-0000
Email: care@lovingheartclinic.com
Website: https://lovingheartclinic.com

Effective Date: November 5, 2024

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